FAQ
FAQ
1. How do I apply a discount code at checkout?
To apply your discount code:
-
Select your product and click "Add to Cart."
-
Go to your cart and proceed to checkout.
-
On mobile, tap "Show order summary" to enter your discount code.
-
On desktop, enter your discount code in the discount code field on the right side of the checkout page.
-
After the discount is applied, continue with your preferred payment method.
Please make sure the discount code is entered before completing your order, as discounts usually cannot be applied after payment has been processed.
2. What payment methods do you accept?
NIVQERAHI accepts a variety of secure payment methods, which may include:
-
PayPal
-
Visa
-
MasterCard
-
American Express
-
Diners Club
-
Most major debit and credit cards
-
Apple Pay / Google Pay, where available at checkout
Available payment methods may vary depending on your location and will be displayed during checkout.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries and regions.
Your order may be shipped from an available warehouse or fulfillment partner based on your location, product availability, and inventory.
4. How long does shipping take?
Estimated delivery time is usually 10–15 business days after your order has been processed.
Please note that delivery times may vary depending on your location, customs clearance, holidays, weather conditions, carrier delays, and other circumstances outside our reasonable control.
Once your order ships, a tracking number will be sent to your email.
5. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
You can track your package here:
Please allow up to 24–48 hours for tracking information to update after the tracking number is issued.
6. Can I change my shipping address after placing an order?
If your order has not shipped yet, please contact us as soon as possible at:
Please include your order number and the correct shipping address.
If your order has already shipped, we may not be able to change the delivery address. In that case, we recommend contacting the local carrier directly using your tracking number.
7. I received the wrong item or something is missing. What should I do?
We're sorry for the inconvenience.
Please contact us at:
Please include:
-
Your order number
-
A photo or video of the item received
-
A photo of the package label
-
A brief description of the issue
Our support team will review your case and help you with the next steps.
8. I didn't receive an order confirmation email. What should I do?
Please first check your spam, junk, or promotions folder.
If you still cannot find the email, contact us at:
Please include:
-
The email address used at checkout
-
Your full name
-
A screenshot of your payment confirmation, if available
We'll help verify your order and resend the confirmation email where appropriate.
9. Can I cancel my order?
If your order has not been processed or shipped, we may be able to cancel it.
Please contact us as soon as possible at:
Once an order has been processed or shipped, cancellation may no longer be possible.
If your order has already shipped, please refer to our Return & Refund Policy for further assistance after receiving your package.
10. I haven't received my tracking number. What should I do?
Tracking numbers are usually sent by email after your order has been processed and shipped.
If you have not received your tracking number within a few business days, please check your spam or junk folder first.
If it is still missing, contact us at:
Please include your order number so we can assist you more efficiently.
11. Why isn't my tracking information updating?
Tracking information may take up to 24–48 hours to update after the tracking number has been issued.
In some cases, tracking updates may pause while the package is moving between facilities, awaiting the next carrier scan, or going through customs.
You can continue checking your tracking status here:
12. My order arrived damaged. What should I do?
We're sorry if your item arrived damaged.
Please email us at:
Please include:
-
Your order number
-
Clear photos or videos of the damaged item
-
A photo of the shipping label
-
A photo of the outer packaging
-
A brief description of the issue
Our team will review the information and provide the next steps.
13. Why did I only receive part of my order?
If your order contains multiple items, they may occasionally be shipped separately from different warehouses or fulfillment centers.
This means your items may arrive in separate packages and at different times.
Each shipment may have its own tracking number, which will be sent to your email once available.
14. Where will my order be shipped from?
NIVQERAHI works with fulfillment and logistics partners to process and deliver orders.
Depending on your location, product availability, and inventory, your order may be shipped from an available fulfillment center.
Our goal is to process and deliver orders as efficiently and safely as possible.
15. How much is the shipping fee?
Our standard shipping fee is typically USD $5.99 for international delivery.
The final shipping cost may vary depending on your location, order details, carrier rates, or applicable promotions.
The exact shipping charge will be displayed at checkout before you complete your purchase.
From time to time, we may also offer free shipping promotions on qualifying orders. Please check our website or checkout page for the applicable shipping offer.