Privacy Notice

Thank you for visiting NIVQERAHI, operated by Zcd Hongkong Limited. We are committed to providing a safe, reliable, and enjoyable online shopping experience while respecting and protecting your personal information.

This Privacy Notice explains what types of information we collect from and about you when you visit our website, use our services, place an order, contact our customer support team, or interact with us online.

It also explains how we use, share, protect, and retain your information, as well as the choices and rights you may have regarding your personal data.

Where required by applicable law, we will obtain your consent before collecting, using, or sharing certain information.

1. What Information Do We Collect?

NIVQERAHI may collect information from or about you in the following ways.

Information You Provide to Us

We may collect personal information when you:

• Place an order on our website

• Create or update an account

• Subscribe to our email list or promotions

• Contact our customer support team

• Submit a review, survey, or feedback form

• Participate in a promotion, giveaway, or campaign

• Communicate with us through email, phone, text, or online forms

This information may include:

• Your name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment-related details

• Order information

• Any other information you choose to provide

Order and Transaction Information

When you make a purchase, we collect information necessary to process, fulfill, and deliver your order.

This may include:

• Billing information

• Shipping information

• Purchased items

• Payment confirmation

• Transaction history

• Customer service records

• Return, refund, or exchange information

Information You Provide About Others

If you send a product to another person or provide another person's delivery information, we may collect that person's name, shipping address, phone number, or email address where necessary to complete the transaction.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain information through cookies, pixels, log files, analytics tools, and similar technologies.

This information may include:

• Browser type

• Device type

• IP address

• Operating system

• Pages viewed

• Links clicked

• Time spent on our website

• Referring website or source

• Shopping cart activity

• Email interactions

• General location information

This information may help us:

• Operate and improve our website

• Understand customer behavior

• Personalize the shopping experience

• Measure advertising performance

• Prevent fraud or misuse

• Improve website security

Information from Third-Party Sources

We may receive information from third-party service providers, payment processors, logistics partners, advertising platforms, analytics providers, social media platforms, or other business partners where permitted by applicable law.

2. How Do We Use Your Information?

NIVQERAHI may use personal information for purposes including:

• Processing and fulfilling orders

• Confirming payments and preventing fraud

• Arranging shipping and delivery

• Handling returns, refunds, or exchanges

• Providing customer support

• Responding to questions, requests, or complaints

• Sending order updates and shipping notifications

• Improving our website, products, services, and shopping experience

• Personalizing product recommendations and content

• Sending marketing communications where permitted

• Analyzing website performance and customer behavior

• Protecting the security and integrity of our business

• Complying with applicable legal obligations

• Enforcing our Terms of Use and other policies

We may also use aggregated or anonymized information for analytics, business planning, marketing, research, and operational improvements.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, tags, scripts, and similar technologies to improve browsing and shopping functionality.

Cookies may help us:

• Keep items in your shopping cart

• Remember your preferences

• Improve website performance

• Understand how visitors use our website

• Measure marketing effectiveness

• Display relevant advertisements

• Prevent fraud and improve security

Types of Cookies We May Use

Strictly Necessary Cookies
These cookies are required for essential website functionality, including shopping cart, checkout, account login, and security features.

Performance Cookies
These cookies help us understand how visitors use the website so we can improve performance and usability.

Functional Cookies
These cookies remember preferences such as region, currency, language, or other saved settings.

Targeting and Advertising Cookies
These cookies may help us deliver relevant advertisements and measure advertising performance.

You may manage or disable cookies through your browser or device settings.

Please note that disabling certain cookies may affect website functionality.

4. Third-Party Analytics and Advertising

We may work with third-party analytics and advertising providers to understand how customers use our website and to improve marketing performance.

These providers may use cookies, pixels, or similar technologies to collect information and provide analytics, measurement, or advertising services.

You may be able to manage advertising preferences through your browser, device settings, or applicable industry preference tools.

5. How Do We Share Your Information?

NIVQERAHI may share personal information with trusted third parties where reasonably necessary to operate our business or provide services.

Service Providers

We may share information with providers that assist with:

• Payment processing

• Order fulfillment

• Shipping and logistics

• Customer support

• Email and SMS communication

• Website hosting

• Data analytics

• Advertising and marketing

• Fraud prevention

• IT and security

These providers may use personal information only as necessary to provide services on our behalf, subject to applicable law.

Business Partners

We may work with selected business partners for promotions, campaigns, marketing activities, or other business purposes.

Where required by law, we will provide appropriate information about how personal information is used.

Legal and Safety Purposes

We may disclose information where reasonably necessary to:

• Comply with applicable laws or regulations

• Respond to lawful requests from authorities

• Protect our rights, property, business, or customers

• Prevent fraud, abuse, unauthorized transactions, or security risks

• Enforce our Terms of Use and other policies

Business Transfers

If our business is involved in a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Aggregated or Anonymous Information

We may share aggregated, anonymized, or non-identifiable information for analytics, research, marketing, or business purposes where such information cannot reasonably identify you.

6. Text Marketing and Notifications

If you opt in to receive SMS communications from NIVQERAHI, you may receive:

• Order updates

• Shipping notifications

• Abandoned cart reminders

• Promotional messages

• Customer service communications

Providing a phone number for order fulfillment does not automatically enroll you in marketing text messages.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by following the unsubscribe instructions in the message or by contacting:

support@nivqerahi.com

Even after opting out of marketing communications, you may continue to receive transactional or service-related communications regarding your orders.

7. Your Choices and Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information

• Request restriction of certain processing activities

• Object to certain uses of personal information

• Opt out of marketing communications

• Withdraw consent where processing is based on consent

To submit a privacy request, please contact:

support@nivqerahi.com

We may need to verify your identity before processing certain requests.

We may also retain information where required or permitted by law, including for legal compliance, fraud prevention, security, dispute resolution, or recordkeeping.

8. Marketing Communications

If you subscribe to our email list, opt in to marketing communications, or otherwise consent where required by applicable law, we may send promotional emails, product updates, special offers, or other marketing communications.

You may unsubscribe at any time by clicking the "unsubscribe" link in our marketing emails.

You may also contact:

support@nivqerahi.com

You may continue receiving transactional emails related to:

• Orders

• Shipping

• Returns

• Refunds

• Account activity

• Customer service requests

9. California Privacy Rights

If you are a California resident, you may have certain rights under applicable California privacy laws.

These rights may include rights relating to:

• Access

• Correction

• Deletion

• Disclosure

• Certain uses or sharing of personal information

To submit a California privacy request, please email:

support@nivqerahi.com

Please include "California Privacy Request" in the subject line and provide sufficient information for us to verify and process your request.

We will respond to valid requests as required by applicable law.

10. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that a child under 13 has provided personal information to us, we will take reasonable steps to delete the information where required.

If you believe a child has provided us with personal information, please contact:

support@nivqerahi.com

11. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information.

When sensitive information, such as payment-related information, is transmitted, appropriate security technologies may be used.

However, no system, internet transmission, or electronic storage method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of account login details and notifying us if you suspect unauthorized access.

12. Third-Party Websites

Our website may contain links to third-party websites, apps, platforms, or services that are not operated by NIVQERAHI.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We encourage you to review the privacy policies of third-party websites before providing personal information.

13. International Data Transfers

NIVQERAHI is operated by Zcd Hongkong Limited.

Because we work with international service providers, personal information may be processed, stored, or transferred outside your country or region of residence, including Hong Kong and other jurisdictions where our service providers operate.

Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.

14. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Providing our services

• Processing orders

• Handling returns and refunds

• Providing customer support

• Complying with legal obligations

• Resolving disputes

• Preventing fraud

• Maintaining appropriate business records

• Enforcing our agreements

When personal information is no longer required, we may delete, anonymize, or securely retain it where permitted or required by law.

15. International Users

If you access our website from outside Hong Kong, your personal information may be transferred to, processed in, or stored in jurisdictions where privacy laws differ from those in your country or region.

Personal information will be handled in accordance with this Privacy Notice and applicable law.

16. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in:

• Our business practices

• Our services

• Website functionality

• Legal requirements

• Privacy regulations

Updates will be posted on this page.

Where required by law, we may provide additional notice or obtain consent regarding material changes.

We encourage you to review this Privacy Notice periodically.

17. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Notice or how your personal information is handled, please contact us:

Brand: NIVQERAHI

Website: https://nivqerahi.com

Company Name: Zcd Hongkong Limited

Phone: (229) 280-6493

Email: support@nivqerahi.com

Business Address:
Zcd Hongkong Limited
SUITE 1606, 16TH FLOOR,
INFINITUS PLAZA,
199 DES VOEUX ROAD CENTRAL,
HONG KONG

We will make reasonable efforts to respond to your request as soon as possible.