Return Policy
Return & Refund Policy
Thank you for shopping with NIVQERAHI. We want you to feel confident when purchasing from us. If you are not fully satisfied with your order, please review our return and refund policy below.
1. Return Eligibility
We accept return requests within 30 days after your order has been delivered.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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With all accessories, manuals, tags, components, or parts included
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Supported by a valid order number or proof of purchase
Items that have been used, damaged after delivery, altered, or returned incomplete may not be eligible for a refund.
2. How to Request a Return
To start a return, please contact us at:
Email: support@nivqerahi.com
Please include:
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Your order number
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The email address used at checkout
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The reason for your return
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Clear photos or videos if the item is damaged, defective, or incorrect
Once your return request is reviewed, our support team will provide further instructions.
Please do not send items back before contacting us, as unauthorized returns may not be accepted or may experience processing delays.
3. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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Clear photos or videos showing the issue
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A photo of the shipping label
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A photo of the outer packaging
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A brief description of the problem
Our team will review your case and help arrange an appropriate solution, which may include a replacement, refund, or other assistance depending on the circumstances.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
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Used products
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Items damaged due to misuse, improper handling, modification, or accidental damage
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Items returned without original packaging, accessories, components, manuals, or tags where applicable
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Gift cards
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Personalized or customized items, where applicable
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Final sale or clearance items, where clearly marked as non-returnable before purchase
Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
5. Return Shipping
Customers are generally responsible for return shipping costs unless the item received was damaged, defective, incorrect, or the return is otherwise required by applicable law.
Original shipping fees are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.
We recommend using a trackable shipping service when returning items, as we cannot be responsible for return packages that are lost in transit before reaching the designated return location.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow approximately 5–10 business days for an approved refund to appear on your bank, card, or payment account, depending on your payment provider.
Additional processing time may apply depending on your bank or payment provider.
7. Exchanges
If you need to exchange an item for a different size, color, style, model, or replacement, please contact us at:
Exchanges are subject to product availability.
If the requested replacement is unavailable, our support team will provide available alternatives where appropriate.
8. Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we may be able to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible.
If the package has already shipped, you may request a return after receiving your order, provided the item meets our return eligibility requirements.
9. Missing or Delayed Packages
If your tracking information shows that your package was delivered but you have not received it, please first check:
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With household members or neighbors
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Around your delivery location
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With your building reception, mailroom, or property manager
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With the local shipping carrier
If you still cannot locate your package, please contact us at:
Please include your order number and tracking information so our team can assist you with the next steps.
10. Contact Us
If you have any questions about returns, refunds, exchanges, cancellations, or order issues, please contact us:
Brand: NIVQERAHI
Website: https://nivqerahi.com
Company Name: Zcd Hongkong Limited
Phone: (229) 280-6493
Email: support@nivqerahi.com
Business Address:
Zcd Hongkong Limited
SUITE 1606, 16TH FLOOR,
INFINITUS PLAZA,
199 DES VOEUX ROAD CENTRAL,
HONG KONG
Our team will make reasonable efforts to respond as soon as possible during business hours.