Shipping Protection & Tipping Policy
Shipping Protection & Tipping Policy
At NIVQERAHI, we aim to make every purchase clear and easy to understand from checkout through delivery.
To give customers more flexibility, we may offer optional services such as Shipping Protection and Tipping during checkout.
These optional services are voluntary and are not required in order to place an order.
1. Optional Checkout Services
Both Shipping Protection and Tipping, where available, are optional additions.
Customers may choose whether they would like to include either service with their purchase.
Declining these optional services will not prevent you from completing your order or affect the normal processing, fulfillment, shipping, customer service, return eligibility, or delivery of your purchase.
Shipping Protection
Shipping Protection is an optional service intended to provide additional assistance for certain eligible delivery-related issues, subject to applicable terms, eligibility requirements, limitations, and exclusions.
Tipping
Tipping is an optional contribution that allows customers to show appreciation for our fulfillment and customer support teams.
Tips are never required in order to place an order.
2. Shipping Protection Coverage
Customers who choose to purchase Shipping Protection during checkout may be eligible for additional assistance for certain qualifying delivery-related situations.
Eligible situations may include:
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Package loss during transit
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Transit damage
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Theft or missing packages, where covered
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Other qualifying shipping-related issues
Coverage and available resolutions may depend on the circumstances of the shipment, tracking information, supporting evidence, and applicable Shipping Protection terms.
Shipping Protection does not guarantee automatic approval of every claim.
NIVQERAHI may request additional information where reasonably necessary to review a Shipping Protection request.
3. How to Submit a Shipping Protection Request
If you purchased Shipping Protection and believe your shipment may qualify for assistance, please contact us at:
Please include:
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Your order number
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Your tracking number
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A description of the issue
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Clear photos or videos, where applicable
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Photos of damaged packaging, where applicable
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Any relevant information provided by the shipping carrier
Our customer support team will review the available information and provide further instructions.
Any replacement, refund, or other resolution will depend on the circumstances of the case, available evidence, and applicable terms.
4. Refunds for Optional Services
If Shipping Protection or a Tip was added to your order by mistake, please contact us as soon as possible at:
Please include your order number and identify the optional charge you would like us to review.
Where the optional service has not already been used, claimed, fulfilled, or otherwise become non-refundable, we may be able to remove the charge or issue a refund.
Refund eligibility will depend on the status of the order and the applicable optional service.
If a refund is approved, it will generally be returned to the original payment method.
Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
5. Tipping
Tips are completely optional.
Choosing not to leave a tip will not affect:
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Your ability to place an order
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Product pricing
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Order processing
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Shipping speed
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Customer support
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Return or refund eligibility
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Any other standard service provided by NIVQERAHI
If a tip is added accidentally, please contact us as soon as possible at:
Please include your order number so our support team can review your request.
6. Shipping Protection and Our Shipping Policy
Shipping Protection is an optional service and does not replace our standard Shipping Policy or Return & Refund Policy.
Customers who do not purchase Shipping Protection will still receive the standard order fulfillment, shipping support, and consumer protections available under our store policies and applicable law.
For questions relating to ordinary shipping, delivery, tracking, damaged items, returns, or refunds, please review the applicable policies available on:
7. Contact NIVQERAHI
If you have questions about Shipping Protection, Tipping, optional checkout services, or an existing order, please contact us:
Brand: NIVQERAHI
Website: https://nivqerahi.com
Company Name: Zcd Hongkong Limited
Email: support@nivqerahi.com
Phone: (229) 280-6493
Business Address:
Zcd Hongkong Limited
SUITE 1606, 16TH FLOOR,
INFINITUS PLAZA,
199 DES VOEUX ROAD CENTRAL,
HONG KONG
Our customer support team will make reasonable efforts to respond as soon as possible during business hours.