Shipping Policy
Shipping Policy
At NIVQERAHI, we aim to make the shipping and delivery process clear, reliable, and easy to understand.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Our Shipping Approach
NIVQERAHI works with fulfillment and logistics partners to process and deliver orders efficiently.
Depending on your location, product availability, and inventory, your order may be shipped from an available fulfillment center.
Multiple Shipments
If your order contains multiple items, they may occasionally be shipped separately from different warehouses or fulfillment centers.
This means your items may arrive in separate packages and at different times.
Each shipment may have its own tracking number, which will be provided once available.
1. Processing Time & Shipping Fee
Order Processing Time
Please allow approximately 1–2 business days for order verification, preparation, quality checks where applicable, and packaging before shipment.
Peak Periods, Holidays & Promotions
During high-demand periods, holidays, promotional events, or other busy periods, processing may take up to 3 business days.
Shipping Fee
Our standard shipping fee is typically:
USD $5.99
The final shipping charge will be displayed at checkout before you complete your purchase.
From time to time, NIVQERAHI may offer free shipping or other shipping promotions on qualifying orders.
Any applicable shipping promotion will be displayed on our website or during checkout.
2. Estimated Delivery Time
Estimated delivery time is usually 10–15 business days after your order has been processed.
Please note that delivery times may vary depending on:
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Your location
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Product availability
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Fulfillment location
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Customs clearance
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Holidays
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Weather conditions
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Carrier delays
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Local delivery conditions
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Other circumstances outside our reasonable control
Delivery times are estimates only and are not guaranteed delivery dates.
Once your order ships, you will receive a shipping confirmation email with tracking information.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your package here:
Please note:
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Tracking information may take approximately 24–48 hours to update after the tracking number is issued.
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Temporary pauses in tracking updates do not necessarily mean your package is lost.
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Tracking updates may pause while the package is moving between facilities or going through customs.
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International shipments may not receive a new tracking scan at every stage of transit.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number and tracking number.
4. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated during checkout, these charges may not be included in the product price or shipping fee.
Customers may be responsible for customs duties, import taxes, or other local charges required by applicable law.
NIVQERAHI does not control:
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Customs charges
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Import taxes
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Customs processing times
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Local government fees
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Carrier brokerage fees
Customs requirements and charges vary by country and region.
Delays caused by customs authorities are outside our direct control.
5. Order Changes & Cancellations
Orders are processed promptly to help ensure timely delivery.
If you need to update your shipping address or request an order cancellation, please contact us as soon as possible at:
Please include:
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Your order number
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The email address used at checkout
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The requested change
We recommend contacting us as soon as possible after placing your order.
If your order has not yet been processed or shipped, we may be able to make the requested change or cancellation.
Once processing or shipment has begun, changes or cancellations may no longer be possible.
If your order has already shipped, please refer to our Return & Refund Policy after receiving your package.
6. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact information
If you notice an error in your shipping address, please contact us as soon as possible at:
Once an order has shipped, we may not be able to change the delivery address.
NIVQERAHI cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery at:
Please provide:
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Your order number
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Clear photos or videos of the damaged item
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A photo of the shipping label
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A photo of the outer packaging
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A brief description of the issue
Our support team will review the available information and provide appropriate next steps.
Depending on the circumstances, a resolution may include a replacement, refund, or other assistance.
8. Missing or Lost Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
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Check with household members
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Check with neighbors
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Check around your mailbox, porch, entrance, or other delivery location
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Check with your building reception, front desk, mailroom, or property manager
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Contact the local carrier using your tracking number
If you still cannot locate the package, please contact us at:
Please include your order number and tracking information.
Our team will review the available shipping information and assist you with the next steps where reasonably possible.
A carrier's "Delivered" status does not prevent us from reviewing a reported delivery issue, but available resolutions may depend on the circumstances, carrier information, and applicable policies.
9. Multiple Packages
Orders containing multiple products may occasionally be divided into separate shipments.
If this happens:
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Packages may arrive on different days
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Each package may have a separate tracking number
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Tracking information may be sent in separate shipping confirmation emails
Receiving only part of your order does not necessarily mean the remaining items are missing.
Please review all available tracking information before contacting customer support.
10. Delivery Delays
While we make reasonable efforts to provide accurate delivery estimates, delays may occasionally occur due to circumstances outside our control.
These may include:
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Customs clearance
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Severe weather
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Public holidays
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Carrier disruptions
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Transportation delays
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High seasonal shipping volume
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Incorrect or incomplete shipping information
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Local delivery disruptions
Delivery estimates are not guaranteed delivery dates.
If your package appears significantly delayed, please contact us and include your order number and tracking information.
11. Contact Us
If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:
Brand: NIVQERAHI
Website: https://nivqerahi.com
Email: support@nivqerahi.com
Phone: (229) 280-6493
Company Name: Zcd Hongkong Limited
Business Address:
Zcd Hongkong Limited
SUITE 1606, 16TH FLOOR,
INFINITUS PLAZA,
199 DES VOEUX ROAD CENTRAL,
HONG KONG
Our team will make reasonable efforts to respond as soon as possible during business hours.